Guarantee & Return Policy

Customer satisfaction is our goal. If your purchase doesn't meet your expectations, simply return the product and store receipt to us for a refund or exchange within 30 days of your purchase. We aim to process your request within 7 business days of receipt of your package. Refunds will be for the full cost of the product less shipping and handling fees.

If you would like to exchange a product, we will be happy to suggest a North Rose Botanicals product that will better meet your needs. Please contact us at nrbotanicals@gmail.com or 1-415-488-1529 for assistance.

For All Returns and Exchanges

Please send us your name, address, phone number, a copy of your receipt, a letter indicating reason for return or exchange, and remaining product to:

North Rose Botanicals
P. O. Box 261
Woodacre, CA 94973-0261
Attention: Returns/Exchanges